Where can I get more information on the exam development and item challenge practices and policy?

The exam development and item challenge practices and policies can be found HERE

Will the test consist of material that was not covered in the training or courseware that was used to study?

All learning materials related to exams including EC-Council official courseware and training are developed independently of the exam content. This is because the exams are created to assess competence when using the skills and knowledge, not the effectiveness of specific courseware or training.

EC-Council strives to make available preparation material for topics measured in an exam. However, candidates are required to check the exam blueprint and objectives prior to registering for the exam.

Note: Official courseware is recommended but not mandatory for an EC-Council exam and it does not guarantee that you will pass the exam.

What are the steps to register for the exam ?

Candidates must have a valid and active exam voucher in order to register for the exam. The registration guide will be sent to candidates along with their exam vouchers.

What is the role of a “Proctor” during the exam?

All EC-Council exams are required to be proctored. Proctors can either be selected by the candidate when testing through the ECC Exam Portal, or they may be supplied remotely by EC-Council via Proctor U. The proctor is a trained representative authorized by EC-Council to help administer the test and report any incidents or events recorded during the session. The proctors are governed by the proctor agreement and are committed to ensuring that the test experience is fair and valid for a test taker.

Note:
1. Taking an exam using a proctor selected by the candidate (as opposed to a proctor supplied by EC-Council via Proctor U) requires a unique proctor code to enable an exam. Candidates will not be able to proceed to attempt the test without a proctor.
2. The proctor has to be able to view the exam and the candidate while the candidate is testing or else the exam result will not be valid and the test will have to be rescheduled.
3. Feedback from the proctor will be taken into consideration for all contested exam results.

Will the exams change or be updated overtime? Will a candidate be notified of updates to an exam?

When an exam update or change is proposed by the exam development department, we review the requested update to determine whether it is consistent with the goals of the program. If the proposed content is consistent with the goals of the program and the changes are in fact necessary, the exam is updated. Such changes and updates may happen from time to time to ensure the exam is current and accurate at all times. Such minor updates will not be announced.

If the proposed content includes new objectives that cover new skills or knowledge that subject-matter experts believe is necessary to demonstrate competence, a new exam blueprint/ will be released to the test takers. This may or may not lead to the release of a new exam. The exam details page is updated in this case.

EC-Council reserves the right to update content for any reason at any time to maintain the validity and relevance of our certifications.

Will the changes in exam content be updated in the learning material?

EC- Council’s courseware and study material equip you with knowledge of concepts, tools, and techniques of the subject matter of the program and can help you prepare for the exam. Our exams are constructed to test if one actually has the necessary skills and knowledge of the subject to perform the job to which the program is related. Thus, our exams follow job task requirements and measure job readiness. Our certification programs are designed to measure experience-based skills without bias in regard to the manner in which candidates obtain these skills.

Although EC-Council attempts to align training and exam availability, the associated training materials may or may not be revised, depending on the scope of changes introduced on the exams, and these updates may or may not align to when the updates are incorporated into the exam.

Note: EC-Council does not review study materials developed by third parties and is not responsible for their content or for ensuring that they are updated to reflect product updates. If you have questions or comments about exam preparation materials developed by third parties, please contact the publishers directly.

Can the exam material include content that was not covered in the training or learning material?

Yes, the exam material can include content that may not be covered in official training or courseware. EC-Council’s official courseware and training material are developed independently of exam content because the exams are intended to assess relevant skills and knowledge, not the effectiveness of training materials.

Candidates are encouraged to refer to the exam blueprints and exam objectives prior to registering for an exam.

Am I required to sign any agreement prior to the exam?

Yes, EC-Council has developed a number of policies to support the goals of EC-Council certification program, including:

  1. The non-Disclosure agreement (NDA)
  2. EC-Council Certification Agreement
  3. Security and Integrity Policy
Can I upgrade my exam voucher to another mode of delivery?

Yes, you can send your request to certmanager@eccouncil.org if you hold an existing unused EC-Council exam voucher and wish to upgrade to another mode of delivery. For example, a Pearson VUE voucher can be upgraded to an ECC Exam Centre or remotely proctored exam voucher.

Note: Acceptance of such requests are subject to EC-Council’s decision depending on the reason for the request. EC-Council reserves the right to deny requests of this nature.

You may need to upgrade your voucher for a USD $100 fee for our remote proctoring services.

Can I review my answers during the examination?

You can review your answers before you end the test. You can mark questions to be reviewed later.

Are “Brain Dumps” considered an accepted method to prepare for the test?

Usage of any material including websites that publish “brain dumps” that is obtained fraudulently is considered a violation of ethics. "Brain dump" providers are in violation of EC-Council’s intellectual property rights and non-disclosure agreements. If EC-Council learns that a candidate used a “brain dump” site to prepare for an exam, this candidate will be permanently banned from taking any future EC-Council Certification exams. In addition, test scores and certifications, if applicable, may be revoked. These actions may be taken even if the candidate did not intend to defraud the EC-Council Certification Program.

If you think you have discovered a “brain dump” site with EC-Council content, please send an email message to Support@clickplus.co

What can be the consequences of proxy testing?

Proxy testing occurs when someone takes an exam for another candidate. In other words, the candidate has passed an exam without actually taking it. Engaging in proxy testing as either the test taker or the person who hired the test taker is considered a violation of ethics. If EC-Councils learn that a candidate used a proxy testing or any service that is similar in nature for an exam, this candidate will be permanently banned from taking any future EC-Council Certification exams. In addition, test scores and certifications, if applicable, may be revoked. These actions may be taken even if the candidate did not intend to defraud the EC-Council Certification Program.

If you think you have discovered a proxy testing site that offers fraudulent services for any of the EC-Council’s certification programs, please send an email message to support@clickplus.co

Can I remain anonymous if I report a concern about an individual, proctor, or testing center?

Yes, we can ensure that your identity remains anonymous if requested. You can email us your feedback at feedback@clickplus.co

EC-Council’s testing centers are provided with security policies and environment guidelines that must be enforced in order to acquire and maintain testing center status. Ongoing inspections ensure that each testing center maintains the required standards outlined by EC-Council. Similarly, EC-Council proctors are trained and authorized to take appropriate measures to help candidates should they face a technical challenge during the exam as well as stop candidates who violate testing rules. If any behavior that is not in line with the above guidelines is observed, this should be reported to us as soon as possible.

Can I request for a refund if I fail the test?

No. Refund requests are not accepted if one fails to pass the test.